We want you to feel confident ordering from Niravell. If your tapestry isn't right for your space, you can request a return within 30 days of delivery.
Change-of-mind returns
To be eligible, the tapestry must be unused, unwashed, undamaged, and returned in its original condition and packaging where possible. Because each piece is made to order, please contact us before sending anything back so we can review the request and provide the correct return instructions.
Return shipping
Return shipping is the customer's responsibility. As each tapestry is woven specifically for your order, this cost cannot be covered by us.
Quality issues or incorrect items
If your tapestry arrives damaged, defective, or different from what you ordered, email us as soon as possible at support@niravell.com. Please include your order number, a brief description of the issue, and clear photographs. We'll review the details and work with you on the appropriate resolution.
How to request a return or exchange
- Email support@niravell.com with your order number and whether you're requesting a return or exchange.
- Tell us why you're getting in touch and, if there is a quality or fulfilment issue, attach photographs.
- Wait for our reply and return instructions before sending the tapestry.
- Package the item securely and follow the instructions we provide.
Refunds and exchanges
Once we receive your returned tapestry and confirm it meets the conditions above, you can choose either a full refund to your original payment method or an exchange for a different size. Refunds are processed within 5 business days of us receiving your return. No restocking fees apply.
This policy does not limit any consumer rights that apply to you under local law.
Questions? Contact us at support@niravell.com